Frequently Asked Questions

Sizing


Awai Swim has designed their sizes from extra small - extra large based on the Canadian standard sizing chart. Choose your usual size. If you are between sizes we reccomend choosing a size up. If you are still unsure what size you may be - send us a message with your measurements. We would be happy to assist you with correct sizing. Woman's Clothing - Canadian Size Chart




Shipping


Canadian Shipping : Orders over $80.00 : All domestic parcels are sent via Canada Post. Please allow 3-5 business days once your order is shipped out for delivery. You will be sent a tracking number via email as soon as your item ships. -- All Canadian orders over $80.00 are shipped free of charge and include tracking. Orders under $80.00 : All domestic parcels are sent via Canada Post. Please allow 6-11 business days once your order is shipped out for delivery. -- All Canadian orders under $80.00 are shipped free of charge and do NOT include tracking. United States Shipping : US parcels are sent via Canada Post / USPS. Please allow 6-9 business days once your order is shipped out for delivery (plus possible delays through customs). -- All US orders are shipped free of charge and include tracking. International Shipping (Rest of World) : International parcels are sent via Canada Post / your local postal service. Please allow 6-14+ business days once your order is shipped out for delivery (plus possible delays through customs). -- All International orders are a flat fee of $15 CAD and include tracking. * Please note all delivery times are estimates and cannot be guaranteed. * International shipping please note: All customs fees, foreign taxes or other fees associated with your purchase are the sole responsibility of the customer. Please check with your local customs office for further information.




Returns & Exchanges


Please understand we do not accept returns as all items are processed on a made-to-order service in your colour and size of choice. If you would like to exchange your item for a different size please email us at hello@awaiswim.com. Exchanges will only be accepted within 7 days of delivery and in unworn condition. The customer is responsibe for return and resend shipping.




Processing Time


All items are handmade to order in your chosen size, colour and style especially for you! Please allow an average of 6 - 11 business days for your item to be cut, sewn and packaged for delivery. Processing time may vary depending on busier seasons. If you need your order by a specific date - send us a message prior to your order.




Eco Friendly / Sustainability


From day one, sustainability and being eco conscious has been a vital part of Awai Swim. With combining our conscious efforts of using biodegradable shipping bags, recycled fabrics and minimizing our waste we are ensuring a reduced carbon footprint. OUR PACKAGING Awai Swim uses 100% biodegradable shipping bags - making our brand virtually plasticless. Our shipping bags can be tossed into your home compost bin, and will completly break down within 90 -120 days. If our bags somehow do end up in a landfil, they will still biodegrade within 2 years ( traditional plastic mailers can take up to 400 years! ). OUR ECO FABRICS Awai Swim uses select eco friendly fabrics made from ECONYL regenerated nylon. ECONYL takes pre and post consumer plastics, abandoned fishing nets and other plastics found in our oceans - it is then recycled into our beautiful eco friendly swimwear material. ECONYL fabrics share the same properties as virgin nylon, without its large negative impact on the environment. Look for a * beside our colour names to see which fabrics are eco friendly. MINIMAL WASTE Awai Swim is a slow fashion, made-to-order handmade swimwear brand. We do not have any stock on hand and only start making your swimwear once your order is placed. Our made-to-order aternative eliminates the possibility of overstock and excessive waste. Fast fashion brands send up to 12.8 million tons of overstock clothing to landfills annually. ( 30% of their garments that have not sold ).




Care Instructions


Love your Awai and your Awai will love you back! Handwash in cold soapy water after each use Use a mild detergent Lay flat to dry out of direct sunlight Rinse well directly after each contact with salt or chlorine water




Custom Orders


As Awai is a made-to-order swimwear line we also specialize in custom orders. If you would like to tweak a specific piece to fit your persional style better - send us a message, we would love to help make your vision come to life. (Example : longer / shorter straps, more / less bum coverage, etc..) Awai Swim also specializes in custom sizing. If you find your measurments don't fall within our sizing chart - or even if they do and you want to ensure the best fit, a custom suit is the perfect option. E-mail us at hello@awaiswim.com with your Bust, Waist and Hip measurments and we will create a suit that's made to fit you just right. Best part? Custom orders come at no extra cost.





 

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