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Frequently Asked Questions

  • Sizing
    Awai Swim has designed their sizes from extra small - extra large based on the Canadian Standard Sizing Chart. Choose your usual size. If you are between sizes we reccomend choosing a size up. If you are still unsure what size you may be - send us a message with your measurements. We would be happy to assist you with correct sizing. ** Check out our Custom Order options for the perfect fit Woman's Clothing - Canadian Size Chart
  • Custom Orders
    As Awai is a made-to-order swimwear line we also specialize in custom orders. If you would like to tweak a specific piece to better fit your persional style - send us a message prior to ordering, we would love to help make your vision come to life. (Example : longer / shorter straps, more / less bum coverage, etc..) Awai Swim also specializes in custom sizing. If you find your measurments don't fall within our sizing chart - or even if they do and you want to ensure the best fit, a custom suit is the perfect option. E-mail us at with your Bust, Waist and Hip measurments and we will create a suit that's made to fit you just right. Best part? Custom orders come at no extra cost.
  • Eco Friendly / Sustainability
    From day one, being sustainable and eco-friendly has been a vital part of Awai Swim. By combining our conscious efforts of using biodegradable shipping bags, recycled fabric and minimizing our overall waste, we are ensuring a reduced carbon footprint. OUR PACKAGING Awai Swim uses 100% compostable + biodegradable shipping bags - making our brand virtually plasticless. Our shipping bags can be tossed into your home compost bin, and will completly break down within 90 -120 days. If our bags somehow do end up in a landfil, they will still biodegrade within 2 years ( traditional plastic mailers can take up to 400 years! ). Don't have a home compost bin? Visit to find one near you! OUR ECO FABRICS Awai Swim uses select eco-friendly fabrics made from regenerated nylon. Pre and post consumer plastics, abandoned fishing nets and other plastics found in our oceans are taken and recycled into our beautiful eco friendly swimwear material. Our fabric share the same properties as virgin nylon, without its large negative impact on the environment. Look for a * beside our colour names to see which fabrics are eco-friendly. MINIMAL WASTE Awai Swim is a slow fashion, made-to-order handmade swimwear brand. We do not have any stock on hand and only start making your swimwear once your order is placed. Excess fabric is utilized and made into swimwear straps and our beloved scrunchies. Our made-to-order alternative eliminates the possibility of overstock and excessive waste. Fast fashion brands send up to 12.8 million tons of overstock clothing to landfills annually. ( 30% of their garments that have not sold ).
  • Care Instructions
    Love your Awai and your Awai will love you back! Handwash in cold soapy water after each use Use a mild detergent Lay flat to dry out of direct sunlight Rinse well directly after each contact with salt or chlorine water
  • Processing Time
    All items are handmade to order in your chosen size, colour and style especially for you! Our current processing time is between 3-4 weeks. Processing times may vary depending on busier seasons. Processing times during sales or busier seasons can reach up to 6 weeks. If you need your order by a specific date - send us a message prior to your order or add our Rush Order + Express Shipping option to your cart.
  • Shipping
    Canadian Shipping : All domestic parcels are sent via Canada Post. Please allow 2-6 business days once your order is shipped out for delivery. -- All Canadian orders include tracking. Orders under $200 CAD are subjected to a $12 CAD flat rate shipping fee. Orders $200 CAD and over include free shipping. Consider adding our Rush Order + Express Shipping option to your cart if you're in a rush. United States Shipping : US parcels are sent via Canada Post / USPS. Please allow 4-9 business days once your order is shipped out for delivery (plus possible delays through customs). -- All US orders include tracking. Orders under $200 CAD ($160 USD) are subjected to a $10 CAD flat rate shipping fee. Orders $200 CAD ($160 USD) and over include free shipping. Consider adding our Rush Order + Express Shipping option to your cart if you're in a rush.
  • Returns & Exchanges
    Please understand we do not accept returns as all items are processed on a made-to-order service in your colour and size of choice. If you would like to exchange your item for a different size please email us at Exchanges will only be accepted within 7 days of delivery and in unworn condition. The customer is responsibe for return and resend shipping. Please also note although we take every measure to line all of her swimwear (double layer) some lighter colours may still go see through when wet, if you are concerned about this please select a darker colour or email for colour recommendations.
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